Privacy Policy
Your privacy is important to us. Here's how we handle your information.
1. Your Privacy Matters
Reach Collective is committed to protecting your privacy. We offer anonymous, peer-based support — without requiring personal information or account creation.
2. What We Collect
We collect as little as possible. No personal identifying information is required to use our site or chat. However, to operate the service, we may capture:
- Chat conversations (via Tawk.to or SMS), stored temporarily for safety and training
- Basic technical info (e.g., browser type or screen size) to improve usability
- Phone number (for SMS users only)
3. How We Use This Information
- To ensure safety and quality of support interactions
- To train volunteer listeners and improve service delivery
- To detect patterns of misuse or crisis escalation
We do not sell, rent, or share your data with third parties for advertising or marketing.
4. Anonymity and Responsibility
You are responsible for what you choose to share. We encourage using a nickname and avoiding sensitive details. If you provide identifiable information during a high-risk situation, we may escalate appropriately.
5. Storage and Retention
Conversations may be retained securely for up to 12 months for audit and training. You can request deletion by emailing us at projectreachplatform@gmail.com.
6. Third-Party Services
We use Tawk.to to power our live chat. Your use of the chat widget is also subject to their privacy terms.
7. Your Rights
- You can use the service without identifying yourself.
- You can request that your chat logs be deleted.
- You can contact us anytime with questions or concerns.
8. Updates to This Policy
This Privacy Policy may change. The most current version will always be posted here.
9. Contact
Questions? Email us at projectreachplatform@gmail.com.
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